Floral Art Unisex Jersey Tee - Mothers and Daughters Design

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jeanplato82@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jeanplato82@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jeanplato82@gmail.com.

Processing Times:

Orders are typically processed within 2-5 business days.

Each item is custom-printed after ordering, which requires production time.

 During high -volume periods ( holidays, sales) processing may take 1-2 additional days.

Shipping Methods & Timeframes:

Domestic Shipping (South Africa ): 3-7 business days after processing.

International Shipping : 10-20 business days after processing.

Shipping times are estimates and not guaranteed.

Delays may occur due to customs, weather, or other factors beyond our control.

Tracking Information:

Tracking numbers will be provided via email once your order ships.

You can track your package using the link provided in the shipping confirmation.

International Orders may experience delays due to customs processing. Tracking information will still be provided, but please allow extra time for custom clearance which can take 1-3 additional business days depending on the destination country.

International Shipping Notes :

Import duties, taxes, and custom fees are not included in the shipping cost and are the responsibility of the customer.

These charges vary by country and are collected by the delivery carrier or customs office upon delivery.

Please check your country's customs policies before ordering to avoid any unexpected charges. 

Delivery Issues:

If you experience any issues with tracking or delivery, please contact us at jeanplato82@gmail.com with your order number.